Privacy Policy

Hayden Mechanics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and whether/how SMS opt-in information is shared.

1) What Personal Information We Collect

Information you provide directly:

  • Name, phone number, email address, and mailing address
  • Vehicle details (make, model, year, VIN)
  • Service requests and appointment details
  • Payment details (processed by third-party processors)
  • Any other information you submit via forms, phone, text, or in person

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time on page, and referring URLs
  • Cookie identifiers and similar tracking data

Communications data:

  • Call records, SMS message content, voicemails, and related metadata processed to deliver communications services

2) How We Use Your Information

We use personal information to:

  • Schedule and manage appointments
  • Communicate about service status, updates, and follow-ups
  • Send SMS messages you have opted in to receive
  • Process payments and maintain billing records
  • Provide customer support
  • Improve our services and website
  • Send promotional messages only if you consent
  • Comply with legal obligations and prevent fraud

3) How We Share Your Information

No mobile opt-in or text message consent will be shared with third parties or affiliates.

We do not sell your personal information. We only share personal information with:

  • Service providers who help us deliver services (communications, payment processing, scheduling), under confidentiality obligations
  • Legal authorities when required by law
  • Parties involved in a business transaction (e.g., sale or merger), with notice where required
  • Any other party if you give explicit consent

SMS Messaging & Opt-In Consent (Website Form)

Checkbox required and must be optional and unchecked by default.

Example Consent Language (Use on Form)

"I consent to receive all types of SMS from Hayden Mechanics. Reply STOP to opt-out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary. Click here to view our Privacy Policy and Terms and Conditions."

Example Consent Language (Alternate)

"If you consent to receive all types of SMS from Hayden Mechanics, you agree to receive all types of SMS from us."

Required Message Elements

  • Reply STOP to opt-out
  • Reply HELP for support
  • Message and data rates may apply
  • Messaging frequency may vary
  • Link to your Privacy Policy (and Terms & Conditions if you have them)